SHIPPING & RETURN
The website www.lungomarestudio.com, owned by ComCart S.r.l., with headquarters in Gatteo a Mare (FC), via Matteotti n.43 , Tax Code and VAT number 04412340400, under the contract it is available and therefore managed by ComCart S.r.l., an innovative Startup, with registered office in via Matteotti n. 43, Gatteo a Mare (FC), Tax Code and VAT number 04412340400 (“Seller“).
Our commercial policy
The Seller offers products for sale on www.lungomarestudio.com and carries out its e-commerce activity exclusively towards its end users who are consumers pursuant to art. 64 of Legislative Decree n. 206/2005 (“Consumer“) and who act on www.lungomarestudio.com with purposes not related to their commercial, business or professional activity, possibly carried out.
In consideration of its commercial policy, the Seller reserves the right not to process orders from subjects other than the Consumer or in any case to orders and / or requests that do not comply with its commercial policy.
These General Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders for products on www.lungomarestudio.com, intended exclusively for the Italian territory.
How to conclude the contract
To conclude the purchase contract for one or more products on www.lungomarestudio.com, you must register on the Site, in compliance with the General Conditions of Use that you can consult on the Site, and follow the online guided purchase procedure.
You must then fill in the order form in electronic format and send it to the Seller electronically, following the relative instructions. The order form contains a reference to the General Conditions of Sale and a summary of the information on the essential characteristics of each product ordered and the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product and the delivery methods of the purchased products, the shipping and delivery costs, a reference to the conditions for exercising your right of withdrawal and the methods and times for returning the purchased products.
The contract is concluded when the Seller receives your order form electronically, after verifying the correctness of the data relating to your order.
Before proceeding with the purchase of the products, by sending the order form, you will be asked to carefully read the General Conditions of Sale and the Information on the right of withdrawal, to print a copy through the print command and to memorize them or reproduce a copy for your personal use. You will also be asked to accept the clauses that require your express approval.
The order form will be archived in our database for the period of time necessary to process orders and in any case within the terms of the law. You can access your order form by consulting the My Account section.
Before proceeding with the transmission of the order form, you will also be asked to identify and correct any data entry errors.
The language available for concluding the contract with the Seller is Italian.
Once the contract is concluded, www.lungomarestudio.com will process your purchase order.
The Seller may not process your purchase orders which do not give sufficient guarantees of solvency or which are incomplete or incorrect or in the event of unavailability of the products.
In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not followed up on your purchase order specifying the reasons.
If the products presented on www.lungomarestudio.com are no longer available or on sale at the time of your last access to the site or when sending the order form, the Seller will notify you promptly and in any case within 30 (thirty) days from the day following that on which you have sent your order to the Seller, the possible unavailability of the products ordered. In case of forwarding of the order form and payment of the price, the Seller will refund what you have already anticipated.
With the electronic transmission of the order form, you unconditionally accept and undertake to observe, in relations with the Seller, these General Conditions of Sale.
Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing a summary of the information already contained in the order form (General Conditions of Sale, Information on the right of withdrawal, information on the essential characteristics of the product and the detailed indication of the price, the means of payment and the delivery costs).
On www.lungomarestudio.com are sold products bearing the brand “lungomare Studio” owned exclusively by ComCart S.r.l, as well as the selection and packaging of the products is attributable to ComCart S.r.l.
The characteristics of the products are presented on the website www.lungomarestudio.com. The images and any videos must in any case be understood as indicative and with tolerances of use, also taking into account possible changes to the product packaging made by the manufacturer. However, some colors and some textures of the packs or products may appear not to correspond to the real ones due to the browser or monitor used.
ComCart S.r.l. packs for shipment in the form deemed most appropriate and is not liable for any failures, tampering and shortages that should occur after the goods have left their warehouses.
Right of withdrawal and product warranty
4.1 The products will be delivered packaged to you. In the event of exercising your right of withdrawal, the Seller has the right not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged.
Prices are shown in Euros and include VAT, containers, packaging.
To pay the price of the products and the related shipping and delivery costs, you can follow one of the methods indicated on the order form.
In case of payment by credit card, the financial information (for example, the credit / debit card number or the expiry date) will be forwarded, via an encrypted protocol, to PayPal or to other banks, which provide the related remote electronic payment services, without third parties having access to them in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the related refunds in case of any product returns, following exercise of your right of withdrawal, or if it becomes necessary prevent or report to the police the fraud commission on www.lungomarestudio.com. The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be charged to your bank account at the time of shipment of the products purchased.
Shipping and delivery of products
To find out the specific shipping and delivery methods for the products, access the My Account section. Please pay attention to what is reported in this section because the indications contained therein form an integral and substantial part of these General Conditions of Sale and, therefore, are considered by you fully known and accepted at the time of the transmission of the order form.
Protection of minors
Minors under the age of 18 are not authorized, unless under the supervision of an adult family member, to transmit orders via the online order form.
You can request any information through our assistance services: contact Customer Service via email [email protected].
Right of withdrawal
Customer rights are protected by Legislative Decree 206/2005.
You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within 14 (fourteen) working days, starting from the day of receipt of the products purchased on www.lungomarestudio.com, giving notice to ComCart S.r.l. by writing to [email protected].
To withdraw from the contract you must use My Account.
In this case, you will have to return the products to the Seller by delivering them to the courier for shipment within 10 (ten) working days from when you received the products.
The only expenses charged to you are those for returning the purchased products.
If you decide to use the forwarder indicated by the Seller in the Return Form, you will not, however, have to pay the costs of returning the purchased products in your person. The payment of the return costs of the purchased products will be made, on your behalf, directly by the Seller, who will therefore release you from any payment obligation towards the shipper. The Seller, in order to pay the refund, will in fact retain a lump sum equal to the cost previously incurred for the shipment and delivery of the purchased products to your home. Furthermore, from the moment of the return of the purchased products to the forwarder indicated by the Seller in the Return Form, the Seller exempts you from any liability in case of loss or damage to the products during transport.
If you decide to use a different forwarder than the one indicated by the Seller in the Return Form, you will have to pay the costs of returning the purchased products in person. In this case, the cost previously incurred for the delivery of the purchased products to your home will also be reimbursed, however, you will be liable for any loss or damage to the products during transport.
The Right of Withdrawal – in addition to compliance with the terms and methods described in points 9.1, 9.2, 9.3, 9.4, 9.5 and 9.6 above – is understood to be exercised correctly if the following conditions are also fully respected:
the Return Form must be correctly completed and sent to the Seller within 10 (ten) working days of receipt of the products;
the products must be returned in their original packaging;
the returned products must be sent to the Seller in a single shipment. The Seller, in fact, reserves the right not to accept garments from the same order, returned and shipped at different times;
returned products must be delivered to the shipper within 10 (ten) working days from the date you received the products.
If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph 9, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms provided.
The sums will be refunded to you in the shortest possible time and, in any case, within 30 (thirty) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the refund procedures, a once the correct execution of the terms and conditions indicated above has been verified.
If the methods and terms for exercising your right of withdrawal are not respected, as specified in this paragraph, you will not be entitled to a refund of the amounts already paid to the Seller; however, you can get back, at your expense, the products in the state in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the amounts already paid for their purchase.
10. Times and methods of reimbursement
After returning the products, the Seller carries out the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 9.8. In the event that the checks are successfully concluded, the Seller will send you, by e-mail, the relative confirmation of acceptance of the products thus returned.
Whatever the payment method you use, the refund is activated by the Seller in the shortest possible time and in any case within 30 (thirty) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verifying the correct execution of your right of withdrawal and acceptance of returned products.
If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the refund of the sums, in case of exercise of the right of withdrawal, will be performed by the Seller, in any case, towards the person who made the payment.
The value date of the chargeback is the same as the debit; consequently you will not suffer any loss in terms of bank interests.
If you decide to use a shipping agent other than the one indicated by the Seller for the return of the products, the shipping costs will be at your expense, including liability in case of loss or damage to the products.
11.1 For any report, complaint or request for information, you can contact the address: [email protected] quoting the order number assigned at the conclusion of the order and reported in the order confirmation sent by e-mail .
12. Privacy and Cookies
Please also read, if you have not already done so, our Conditions of Use because they contain important indications on how we treat the personal data of our users and on the security systems adopted.
13. Applicable law and dispute resolution
The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce and with the express exclusion of the application, even partial, of the 1980 Vienna Convention on the international sale of movable property.
In any case, any dispute that may arise in relation to the interpretation, execution and validity of the General Conditions of Sale, even if the same is not resolved by the procedure referred to in the previous point, will be devolved exclusively to the Italian jurisdiction. The exclusive place of jurisdiction will be that of Rimini with the exclusion of any other competent court.
In any case, an alternative dispute resolution service is made available for the out-of-court resolution of disputes (so-called ADR Organisms, as indicated in articles 141-bis and following of the Consumer Code).
A European platform for the online resolution of consumer disputes has also been set up (the so-called ODR platform). The ODR platform is available at the following address http://ec.europa.eu/consumer/odr/. Through this platform it is possible to consult the list of ADR Organisms, find the link to the site of each of them and start an online dispute resolution procedure in which you are involved.
14. Modification and updating
The General Conditions of Sale are modified from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on www.lungomarestudio.com.
Pursuant to and for the purposes of articles 1341 and 1342 civil code, the Consumer Customer declares to specifically accept the individual articles, identified on the basis of their title: 13), “Applicable law and Competent Court”.